MRO-PRO is delighted to announce that Hancock Aviation, a leading provider of aircraft maintenance services, has selected our Maintenance, Repair, and Overhaul (MRO) software to optimise their operations and enhance their customer service offerings. This partnership includes a collaborative development effort to create a tailored Flying Spanner Module, designed to revolutionise mobile maintenance support.
A Strategic Partnership for Innovation
Hancock Aviation and MRO-PRO have worked closely together to develop a bespoke Flying Spanner Module that meets the unique demands of mobile aircraft maintenance. This module has been designed to streamline operations for Hancock Aviation’s engineers, enabling them to provide faster, more effective support to customers worldwide. By leveraging Hancock Aviation’s real-world expertise and MRO-PRO’s technological capabilities, this partnership has resulted in an industry-leading solution that improves both efficiency and service delivery.
About Hancock Aviation
Based in Germany, Hancock Aviation offers a comprehensive range of maintenance services, including line maintenance, as well as AOG (Aircraft on Ground) support. Known for their commitment to safety and reliability, Hancock Aviation serves airlines and operators globally, delivering exceptional service in the most demanding environments.
Key Features Driving the Partnership
Hancock Aviation has chosen MRO-PRO for its robust capabilities, which align perfectly with their focus on operational excellence and customer satisfaction:
Co-Developed Flying Spanner Module: This innovative feature is the result of a development partnership between Hancock Aviation and MRO-PRO. The module allows engineers to provide real-time, remote assistance to their teams on the ground, ensuring immediate resolution of maintenance issues encountered during flight operations. The Flying Spanner Module reduces downtime and keeps aircraft in service, offering faster, smarter, and more efficient support for customers.
Dashboards for Real-Time Insights: MRO-PRO’s customisable dashboards give Hancock Aviation instant access to critical operational data and key performance indicators. With real-time insights, Hancock Aviation can make faster, data-driven decisions, optimise resource management, and enhance fleet availability—reducing delays and improving overall efficiency.
How This Partnership Benefits Hancock Aviation’s Customers
By integrating MRO-PRO and co-developing the Flying Spanner Module, Hancock Aviation is taking customer support and operational efficiency to the next level:
Better Support for Customers: Engineers can now respond to maintenance issues remotely and in real time, reducing operational disruptions and enhancing the overall customer experience.
Enhanced Communication and Transparency: The real-time data visualisation provided by MRO-PRO’s dashboards improves communication between Hancock Aviation and their clients, ensuring greater visibility and trust.
Improved Operational Efficiency: Streamlined processes and enhanced data-driven decision-making allow Hancock Aviation to minimise downtime and optimise resource allocation, ensuring aircraft return to operation as quickly as possible.
About MRO-PRO
MRO-PRO is a comprehensive software solution designed to optimise Maintenance, Repair, and Overhaul operations in the aviation industry. Our platform provides advanced tools to streamline workflows, enhance compliance, and improve service delivery. With real-time data, powerful analytics, and seamless integration, MRO-PRO empowers aviation companies like Hancock Aviation to increase efficiency, reduce downtime, and improve customer satisfaction.
We are thrilled to partner with Hancock Aviation in the development of this industry-leading module and look forward to continuing to drive innovation in aviation maintenance.
To learn more about how MRO-PRO can transform your aviation maintenance processes, contact [email protected]